It is the practice of MonmouthCares to help each family create a family crisis plan at the initial visit. This plan, which is a safety plan, is reviewed and updated as needed. This plan helps a family identify and respond to situations before they become unsafe.
AFTER HOURS: MonmouthCares care management staff is available 24 hours a day, 7 days per week to our enrolled youth and families.
Access 24 hours/day and 7 days a week:
You can call our office number, 732-222-8008, or our answering service after hours, 1-877-454-2805.
The On-Call Care Manager responds: to your call as soon as possible, but not later than 10-15 minutes, and will assist to handle the emergency via telephone to the extent possible. Care management staff will speak with you, review your family crisis plan, and help to develop a response to your situation. If your child is suicidal and/or homicidal or experiencing a serious emotional crisis that threatens their wellbeing or the wellbeing of others, you will be immediately directed to the closest hospital. If the after-hours call includes a situation related to your child’s chronic medical condition and they are enrolled with our Health and Wellness Team, the care manager will notify the Health and Wellness Team.
FOLLOW-UP: You can expect a call from your own care manager, and when necessary, your Health and Wellness Team, on the next business day to help you plan any next steps.
REMINDER: In the past you may have worked with MobileResponse. When enrolled with MonmouthCares, Mobile Response is no longer active.