Tell Us How We're Doing

MonmouthCares' ongoing commitment to quality services starts with us knowing how we are doing when working with our families.

To make a general comment or to ask a question about our services you can access our management team here.

If you ever suspect a situation regarding fraud or non-compliance of laws and regulations in ethics and/or employee management, reporting can be done in a variety of ways:

  • To report issues directly to MonmouthCares you can:

  • MonmouthCares also provides third-party reporting through Lighthouse Services, Inc if you would like the option to remain anonymous. Lighthouse can be reached by either a website reporting form or by calling 844-700-0071 (For Spanish language reporting please call 800-216-1288).

    The confidential reporting hotline can be used to submit the following types of concerns:

    • Fraud
      Fraud reports are related to embezzlement, fraudulent reporting or accounting issues, auditing violations, internal control matters and any other violations.

    • Compliance & Ethics
      Compliance and Ethics reports are related to compliance and regulation violations, code of ethics violations, conflicts of interest, and waste and abuse of company equipment and resources.

    • Human Resources
      Human Resources reports are related to employee relations, abuse of benefits, discrimination, harassment, and work environment.

Please note: Regular business issues and matters not requiring anonymity should be directed to the employee’s supervisor or HR department.

About Lighthouse

Confidentiality Commitment:

Lighthouse is an independent provider that assists your company to identify improper activity. We are committed to protecting the identity of all persons who use our secure reporting system. Reports are submitted by Lighthouse to the company’s designee, and may or may not be investigated at the sole discretion of the company. Although we will not disclose your identity without your express permission, it is possible that your identity may be discovered during an investigation of the matter reported because of information you have provided.