Family Rights & Confidentiality

It is the policy of MonmouthCares that youth and their families have the right to:

  • Be treated with respect, dignity and recognition with regard to privacy and cultural sensitivity.
     
  • Be free from discrimination solely by reason of gender, sexual orientation, race, age, religion, marital status, veteran status or disability.
     
  • Be free from abuse, exploitation, retaliation, humiliation, neglect, and violation of personal and physical boundaries.
     
  • Expect that MonmouthCares will disclose any potential conflicts of interest.
     
  • Request and receive timely information regarding your family’s care and records.
     
  • Expect that all information regarding previous and current services be kept confidential, to the extent allowed by the law. Employees of MonmouthCares are mandated by law to report all suspicion or evidence of child abuse and/or neglect.
     
  • Expect that no identifying information will be released without your valid written consent, except as allowable by law.
     
  • Be informed of available services and resources for which you are eligible.
     
  • Access information about services and entities that may support your family in a broad array of domains (e.g. legal, self-help, advocacy, etc.) while receiving MonmouthCares’ services.
     
  • Receive services in a timely manner.
     
  • Openly communicate concerns, requests and complaints about any service or service provider without fear of retaliation or of losing services.
     
  • Have concerns, requests and complaints investigated and resolved in a timely manner without your services being interrupted.
     
  • Request reasonable accommodations to remove barriers to accessing services.
     
  • Discuss all authorized services including the start and end date for services. You have the right to a copy of your Individualized Service Plan (ISP). You are eligible for Care Management services until:
    • Your child becomes 21 years old, or otherwise passes the age limit for certain services or support.
    • You, as the parent/legal guardian of the youth (and/or the youth, if applicable) give notice that you do not wish to continue with the services or decline to engage in services for 60 days.
    • Your child becomes ineligible for services, or services are no longer clinically indicated.
    • You are unable or unwilling to provide the information necessary to obtain Medicaid.You, your Child and Child/Family Team determine that you are ready to transition.
       
  • Refuse any and all services including MonmouthCares Care Management services.