24hr Accessibility
Access 24 hours a day and 7 days a week
During our normal business hours of 9 a.m.- 5 p.m., you can reach our staff by calling our main office at 732-222-8008.
If you are an enrolled youth or family or are working with one of our enrolled families, you can reach us outside of our normal business hours at 732-222-8008 or 1-877-454-2805.
It is the practice of MonmouthCares to help each family create a family crisis plan at the initial visit. This plan, which is a safety plan, is reviewed and updated as needed. This plan helps a family identify and respond to situations before they become unsafe.
What to Expect
The On-Call Care Manager responds as soon as possible and will assist you in handling the emergency.
Care Management staff will speak with you, review your family crisis plan, and help to develop a response to your situation.
If your child is suicidal and/or homicidal or experiencing a serious emotional crisis that threatens their well-being or the well-being of others, you will be immediately directed to the closest hospital.
If the after-hours call includes a situation related to your child’s chronic medical condition and they are enrolled with our Health and Wellness Team, the care manager will notify the Health and Wellness Team.
FOLLOW-UP: Your assigned Care Manager will follow up to help plan any next steps. You will also receive a follow-up from our Health and Wellness team when enrolled.
REMINDER:
In the past, you may have worked with MobileResponse. When enrolled with MonmouthCares, Mobile Response is no longer active.